INDUSTRY PERFORMANCE REPORT 2024
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INDUSTRY PERFORMANCE REPORT 2024
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EXECUTIVE SUMMARY
The Malaysian economy maintained its recovery momentum in 2024, with Gross Domestic Product (GDP) expanding by 5.1%, compared to 3.6% in the previous year. The broad-based improvement is supported by steady household spending and a strengthening labour market also contributed to stronger demand for communication services nationwide.
01 | LICENSING
This chapter reports on the number and growth of licensees, including new and renewed licensees under Individual and Class licences, as well as the shareholding composition by types of Individual licences. It also reports on the monitoring of licensees for rollout compliance from the date of issuance.
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CMA LICENCES
02 | ECONOMIC PERFORMANCE OF C&M INDUSTRY
This chapter reports on the economic performance of the C&M industry, mainly on market capitalisation including Bursa Malaysia's market capitalisation by sector; telecommunications, broadcasting, postal, and courier. This chapter also analyses the financial performance, including industry revenue by sector, capital expenditure and ARPU. In addition, it also provides an overview and performance of the ACE Market.
KEY HIGHLIGHTS 2024
03 | SERVICES AND CONNECTIVITY
This chapter presents an overview of connectivity services in Malaysia, covering broadband, fixed, and cellular services. It focuses on the development of these services by detailing subscription numbers, market share by service providers, and penetration rates. The chapter also highlights key government initiatives aimed at enhancing high speed broadband and digital connectivity, particularly through JENDELA.
KEY HIGHLIGHTS 2024
04 | CONTENT SERVICES
This chapter explains the development of TV and radio broadcasting in Malaysia. It mainly highlights the development of Digital TV in terms of channel count and viewership since the digital switchover. Advertising spending in 2024 is also presented in this chapter.
KEY HIGHLIGHTS 2024
05 | ONLINE AND COMMUNITY SERVICES
This chapter highlights the growth of e-commerce as we embrace the ongoing technological advancement. It also outlines the expansive initiatives of the National Information Dissemination Centre (NADI) and its evolution into a transformative force within the ICT landscape, particularly in areas such as education, upskilling programmes, and the creation of economic opportunities for rural communities.
KEY HIGHLIGHTS 2024
06 | POSTAL & COURIER
This chapter reports the performance and growth of postal and courier sector along with technological solutions and sustainable initiatives deployed by service providers. The surge in e-commerce intensifies the growing demand for postal and courier services as Malaysia has surpassed the initial target of reaching 30 parcels per capita by 2025.
KEY HIGHLIGHTS 2024
07 | QUALITY OF SERVICES
This chapter outlines the key elements essential to ensuring the quality of service provision in the C&M industry. These include the management of consumer complaints, resolution of non-compliance issues by licensees, assessment of broadband service experience, development of industry codes and guidelines, and inter-agency collaboration to address customer-related matters. It also highlights the key activities undertaken by designated Industry Self-Regulating Forums and reports on the quality of service delivered by licensees in accordance with the Mandatory Standards for Quality of Service under the CMA 1998.
KEY HIGHLIGHTS 2024
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INDUSTRY PERFORMANCE
REPORT 2024
Chairman's Message
Executive Summary
01 | Licensing
02 | Economic Performance of C&M Industry
03 | Services and Connectivity
04 | Content Services
05 | Online and Community Services
06 | Postal & Courier
07 | Quality of Services
08 | Outlook
Malaysian Communications and Multimedia Commission
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